Help With Missing Puzzle Pieces

If you have been building jigsaw puzzles for a long time, you have no doubt experienced that dreaded missing puzzle piece scenario more than once. If you should find yourself in such a situation, here are the various puzzle manufacturers processes for requesting a missing piece or reporting a defect:
Buffalo Games
For defective or missing puzzle pieces, follow the instructions below:

Cut out UPC code from the box
Include one of the puzzle pieces
Write the description of the problem on a piece of paper
Include your return address
Mail to:


Buffalo Games
220 James E. Casey Drive
Buffalo, NY 14206
Allow 6 to 8 weeks for processing!
They will most likely not ship you back just one piece but will instead issue a replacement of the whole puzzle or a voucher for a free puzzle to be redeemed in a local store.CeacoA very good gepany for helping customers with missing puzzle pieces. If you should be missing a puzzle piece be sure to double check the box and surrounding areas first but if you still can't find the piece, follow these instructions:1) Write your name, geplete shipping address (no P.O. Boxes), phone number and email address on a plain piece of paper. Also include the puzzle name and item number (found on the side of the box) for the puzzle with the missing piece and include a brief description of the problem.2) Cut the UPC code from the box with the missing piece(s) 3) Place the UPC code and info from step 1 in an envelope4) Mail to:CEACO Quality ControlC/O Edaron, Inc100 Appleton St.Holyoke, MA 010405) Allow for 6 to 8 weeks for processing and deliveryThey will normally send you a replacement puzzle but if that puzzle is no longer available in active inventory, they will send you another product of equal value and size.
Ravensburger
While Ravensburger states in their literature that due to the "production process" they can't supply single missing pieces, you can get a full replacement from them by following the instructions below:

Go to ravensburger.ge/US/contact_2430009-2430057-2430059.html
Fill in the contact info and explain your problem
Follow up often as they are not great about responding to customer issues
Do nottakeNO for an answer
Allow 8 to 10 weeks for processing
Wrebbit Puzz 3D (Hasbro)
Unlike Buffalo Games and Ravensburger, Puzz 3D will send out individual missing pieces. You just need to identify which piece is missing and follow the instructions below:

Include the technical drawing of the puzzle and circle the missing piece
On a plain piece of paper, write your name, address and phone number as well as the puzzle name and item # in question
Mail to


Wrebbit Inc.
c/o Wrebbit Customer Service
P.O. Box 1714
Champlain NY 12919-1714
Allow 4 to 6 weeks for processing!
Hasbro
You may send an email requesting the pieces you need. When writting, be sure to fill in the online form with as much information as possible.
Follow these steps to request missing pieces:

Go to the url hasbro.custhelp.ge/cgi-bin/hasbro.cfg/php/enduser/ask.php
Fill in all info

Name of the puzzle
When you purchased or recieved the product
The parts that are needed
Product UPC code, if available
Hit submit
A full replacement puzzle is the most likely result.
Allow 6 to 8 weeks for processing
White Mountain Puzzles, Inc.
These guys just plain make it easy but they do ask that you search high and low before contacting them. To contact them about a missing puzzle piece:

Call them at 1-800-548-8009 ext. 19
They will ask you to double and triple check but if convinced they will send you a replacement
If you need to contact them by mail, email, or fax, visit their contact us web page at whitemountainpuzzles.ge/contactus.asp
MasterPieces Puzzle gepany
These guys are usually very good when it gees to replacing missing puzzle pieces. Most of the time they will send a geplete replacement with little hassel. To report a missing piece or defective puzzle to them follow these instructions:

Fill in a plain piece of paper with your name, address, the puzzle name and number and a brief description of the problem
Mail to:

MasterPieces Puzzle gepany
Attn: Customer Service
2843 W. MasterPieces Drive
Tucson, AZ 85741
Allow 6 weeks for processing!
Serendipity Puzzles
Unfortunately I don't have much experience with this gepany in regards to how they handle missing puzzle pieces but I believe they should be able to help if you just drop them a note:

Go to their web contact page atozweborders.ge/cgi-bin/forms/formspdf.cgi?form=13
Tell them which puzzle you have (include UPC code if possible) and let them know you are missing a piece
A customer service agent should et back to you in a day or two
Sorry I don't have more concrete info regarding this gepany as I just started to carry their puzzles in my store but they seem to be very nice and helpful.
Final Tips
As always make sure you double and triple check the box to verify that the missing jigsaw puzzlepiece didn't get stuck in a flap or corner and also do a thorough search of the room where you were building the puzzle just to make sure it didn't fall on the floor or a chair. If you just vacuumed recently, you might want to look in the vacuum bag (I have done this more than once). Finally, make sure that you didn't stick a piece in the wrong area of the puzzle, as there are some pieces that may look like they fit but in reality they don't really belong in that spot.
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